This 4th edition has been completely updated and revised to reflect the many significant developments in the management of airports and problems facing the aviation sector since the 3rd version. Managing Airports introduces an exhaustive and cutting-edge insight into the global airport market. Available and up-to-date, Managing Airports is excellent for students, lecturers and research workers of both tourism and transport, and professionals within the aviation market.
New articles on: dealing with an increasingly volatile and uncertain working environment, social networking and other styles in engineering, the evolving airport-airline connection, reacting to sustainability pressures and new safety policies.
New chapter concentrated solely on service quality along with also the passenger experience. This is to signify the rising demand for airports to provide broad ranging and quality solutions for their diverse client base to stay competitive and to attain high satisfaction levels.
Up outdated and fresh global case studies to reveal recent topics and concept in practice. New case studies on emerging markets like India, China and Brazil.